Terms and Conditions 77go – Platform Usage Guidelines

In this document, "77go", "we", "Platform" or "company" refers to the operator of the 77go platform, accessible via the website https://77go.wine and the 77go mobile app. "Member", "user" or "you" refers to any individual who has registered for or is using 77go's services.

These Terms and Conditions constitute a legally binding agreement between you and 77go. By creating an account, making a deposit, or using any part of this platform, you confirm that you have read, understood, and agreed to comply with all rules stated herein, including our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

In the event of any discrepancy between a translated version and the original, the English version shall take precedence for dispute resolution purposes. Nevertheless, this Bahasa Malaysia version is accepted as the official reference for Malaysian players.

To be eligible to register and use the 77go platform, you must meet all of the following requirements without exception:

• Minimum age: You must be at least 18 years of age at the time of registration. 77go has the right to request proof of age at any time.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws of the country in which you reside.
• Not from a restricted jurisdiction: You are not residing in or accessing the platform from any jurisdiction where use of this platform is prohibited by local law.
• One account only: Each individual is permitted to hold only one 77go account. Duplicate accounts are strictly prohibited and may result in the freezing of all associated accounts.
• Not a 77go employee: Employees, agents, or individuals directly affiliated with 77go operations are not permitted to open a player account.

During the registration process, you are required to provide accurate, complete, and up-to-date information. False or incomplete information may result in your account being suspended or closed without prior notice. 77go practises a rigorous Know Your Customer (KYC) process to ensure the safety of all members.

Identity verification may be required before your first withdrawal or when your account reaches certain transaction thresholds. Documents typically required are as follows:

• Identity document: A copy of your MyKad, passport, or valid government-issued identity document.
• Proof of address: Utility bill, bank statement, or official document confirming your current residential address.
• Payment method verification: A screenshot or proof of ownership of the payment method used for the deposit.

You are fully responsible for maintaining the confidentiality of your account password. Any activity that occurs under your account is considered your own action. Please contact our support team immediately if you suspect your account has been accessed without authorization.

77go supports a wide range of payment methods suitable for Malaysian players, including FPX, Touch 'n Go eWallet, GrabPay, DuitNow QR, local bank transfers, and USDT. All transactions are processed through secure, encrypted channels.

Deposit: The minimum deposit amount is RM30 for most payment methods. Successful deposits will be credited to your account within minutes after confirmation by the payment processor. 77go does not charge any processing fees for deposits.

Withdrawal: Withdrawal requests are processed within 5 to 30 minutes depending on the chosen method. E-wallet withdrawals are the fastest, while local bank transfers may take up to one business day.

• Minimum withdrawal: RM50 for most methods; specific rates may vary depending on the chosen method.
• KYC Verification: First-time withdrawals or withdrawals exceeding certain limits require full identity verification.
• Same method: Withdrawals must use the same method as the deposit for anti-money laundering purposes.
• Account ownership: The payment method used must be registered under the same name as the 77go account holder.

77go offers a variety of bonuses and promotions to new and existing members from time to time. All bonuses are subject to specific terms and conditions stated in each respective promotional offer. General bonus terms are as follows:

• Wagering requirement (rollover): Every bonus received must meet the minimum wagering requirements before any withdrawal can be made. Rollover rates vary depending on the bonus type.
• Validity period: Bonuses have a specific validity period. Bonuses not used within the stipulated period will expire automatically.
• One bonus at a time: Only one promotional bonus may be active at a time unless otherwise stated in the relevant promotion's terms.
• Abuse prohibition: Any attempt to abuse the bonus system, including using multiple accounts to claim bonuses, will result in the immediate termination of all related bonuses and accounts.
• Right to modify: 77go reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

The 77go VIP programme rewards loyal players based on accumulated betting volume. Full details of the VIP programme are available in the Account section after login.

All wagering on the 77go platform is subject to specific rules set for each game type and market. It is the player's responsibility to understand the rules of each game before placing any bets.

For Sports Betting, odds displayed are accurate at the time of display. Odds may change before a bet is confirmed, particularly during live matches (live betting). Confirmed bets cannot be cancelled unless the match is postponed or cancelled by the organiser.

• Match postponed: If a match is postponed by more than 12 hours from the original scheduled time, all related bets will be returned to your account balance.
• Technical error: In the event of a technical error affecting odds or game results, 77go reserves the right to void or amend the relevant bets.
• Betting limits: Maximum betting limits vary by game type, market, and account level. 77go reserves the right to change these limits at any time.
• Official results: Results are based on officially recognised sources. 77go is not responsible for any discrepancies with unofficial sources.

77go maintains a zero-tolerance policy against all forms of fraud, manipulation, or illegal activity. Our platform is equipped with a sophisticated fraud detection system that continuously monitors all account activity.

The following activities are considered serious violations and may result in immediate account closure and referral to the relevant authorities:

• Use of automated software (bots) or third-party tools to manipulate games or the betting process.
• Ownership or use of multiple accounts for the purpose of obtaining unfair advantage.
• Depositing using unauthorised or stolen credit cards or bank accounts.
• Attempting to exploit technical errors or system vulnerabilities to gain an unfair advantage.
• Any form of collusion between players to manipulate game outcomes.
• Use of the platform for money laundering or financing of illegal activities.

77go cooperates fully with authorities and law enforcement agencies in any investigation involving illegal activities on our platform. Funds suspected of being linked to illegal activities may be frozen pending the outcome of the investigation.

You are free to close your 77go account at any time by contacting our customer support team. Before closure, ensure all pending withdrawals have been processed and there are no active bonus balances.

77go reserves the right to unilaterally suspend or close any member's account under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Evidence or suspicion of fraud, manipulation, or illegal activity.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Instructions from relevant authorities or regulatory bodies.
• Player's own request on responsible gaming grounds (self-exclusion).

In cases of closure due to a terms violation, 77go reserves the right to withhold the account balance pending the completion of the investigation. If no violation is proven, the valid balance will be returned to the member within a reasonable timeframe.

77go is committed to protecting the personal data of all members in accordance with international data protection standards. All information you provide during registration and use of the platform is collected, stored, and processed in accordance with our Privacy Policy.

Your personal data is used for the following purposes:

• Identity verification and the KYC process to ensure the security of your account.
• Processing of financial transactions and compliance with anti-money laundering requirements.
• Important customer service communications and account notifications.
• Platform improvement and personalisation of the user experience.
• Compliance with applicable legal and regulatory obligations.

77go does not sell or disclose your personal data to third parties without your consent, except where required by law or for the purposes of operating our services. For more information, please refer to Privacy Policy our full.

77go services are provided "as is" without any express or implied warranties regarding completeness, accuracy, or continuous availability. While we strive to keep the platform running without interruption, we cannot guarantee 100% uptime at all times.

• 77go is not liable for any loss or damage arising from technical disruptions, cyberattacks, or circumstances beyond our control.
• 77go is not liable for any losses incurred as a result of wagering decisions made by players.
• 77go's maximum liability under any circumstance shall not exceed the amount deposited by the player in the 30 days prior to the claim being made.
• Players are solely responsible for ensuring that their use of the platform is lawful under the laws of the country or region in which they reside.

77go reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically to ensure you are always aware of the latest version.

Any material or significant amendments will be communicated to members via their registered email or in-platform notification at least seven days before the changes take effect. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised terms.

The "Updated" date displayed at the top of this page indicates when these Terms and Conditions were last reviewed. If you do not agree with any changes, you have the right to close your account before the amendment takes effect.

These Terms and Conditions are governed by and interpreted in accordance with the laws under the jurisdiction of the 77go operator. Any disputes arising from or in connection with these Terms and Conditions will be resolved through the process established by 77go.

If you have a complaint or dispute relating to your account, betting, or any aspect of our services, please follow the procedure below:

• Step one: Contact the 77go customer support team via live chat or our support email for an early resolution.
• Step two: If the issue cannot be resolved within 14 days, submit a formal written complaint with full details to our management team.
• Step three: For disputes relating to game outcomes, written evidence must be submitted within 48 hours of the incident.

77go is committed to resolving all complaints fairly and in a timely manner. 77go's final decision in all disputes is binding and may not be appealed except through valid legal proceedings.