Privacy Policy 77go — Member Personal Data Protection

77go respects the privacy of every individual who uses our platform. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information you provide when using the website https://77go.wine and the 77go mobile app.

This policy applies to all users of the 77go platform, including unregistered visitors, registered members, and VIP programme participants. By continuing to use our platform after reading this policy, you agree to how we handle your personal data as described herein.

77go adheres to internationally recognised data protection standards. We are committed to ensuring your data is handled in a transparent, responsible, and secure manner at all times.

77go only collects data that is strictly necessary to provide high-quality services, comply with legal requirements, and ensure platform security. The categories of data we collect are as follows:

We do not collect sensitive data such as medical information, religious beliefs, or political views. If you choose not to provide certain mandatory information, it may limit your ability to use specific features of the 77go platform.

Every piece of data we collect is used for a specific, legitimate purpose. The following is a full explanation of how 77go uses your personal information:

• Account management: Creating and managing your account, processing registrations, and verifying identity through the required KYC process.
• Transaction processing: Processing deposits and withdrawals securely, verifying payments, and resolving any financial transaction issues.
• Customer support: Providing efficient technical support and customer service, including resolving complaints and account enquiries.
• Platform security: Detecting and preventing fraud, money laundering, account misuse, and other illegal activities.
• Analytics & improvement: Understanding how users interact with the platform to improve the gaming experience, refine the interface, and develop new features.
• Marketing communications: Sending promotional offers, bonuses, and relevant platform news — only to members who have consented to receive such communications.
• Legal compliance: Meeting applicable legal and regulatory obligations, including reporting requirements to relevant authorities.

77go will not use your data for any purpose other than those stated above without first obtaining your explicit consent.

77go does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, in certain limited situations, we may share your data with the following parties:

• Third-party service providers: Payment processing companies, KYC service providers, licensed gaming platforms, and technology infrastructure suppliers working on behalf of 77go — all are bound by strict data protection agreements.
• Financial institutions: Local banks and e-wallet processors required to securely process your deposits and withdrawals.
• Regulatory authorities and governing bodies: When required by law, court order, or official directive from a legitimate law enforcement agency.
• Business transfers: In the event of a merger, acquisition, or sale of company assets, user data may be transferred to the new entity, provided that equivalent data protection standards are maintained.

The security of your personal data is 77go's highest priority. We continuously invest in the latest security infrastructure to ensure your information remains protected at all times.

• 256-bit SSL Encryption: All data transmitted between your device and 77go servers is encrypted using TLS 1.3 protocol with 256-bit encryption — the same standard used by global financial institutions.
• Database encryption: Sensitive data stored in our databases, including financial information and identity documents, is encrypted at rest using AES-256.
• Strict access controls: Access to members' personal data is restricted solely to staff with a legitimate business need, and all access is logged for audit purposes.
• Continuous monitoring: Our system monitors account activity in real time to detect any unauthorised access attempts or suspicious behaviour.
• Regular security testing: 77go conducts regular penetration testing and security audits by independent experts to identify and address any system vulnerabilities.
• Secure data centres: Your data is stored in ISO 27001-certified data centres, equipped with backup and disaster recovery systems to ensure service continuity.

While we take all reasonable precautions, no system is entirely breach-proof. Should any security incident involving your data occur, 77go is committed to notifying you within the stipulated timeframe and taking appropriate remedial action promptly.

77go uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Cookies required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting the platform's primary functionality.
• Performance cookies: Helping us understand how visitors use the platform — which pages are visited most, how long sessions last, and where users encounter technical issues.
• Functional cookies: Saving your preferences such as language settings, display theme, and login details to provide a more personalised and consistent experience.
• Marketing cookies: Used to display relevant ads and promotions based on your interests. You may opt out of this type of cookie without affecting your use of the platform.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some areas of the 77go platform. We do not use cross-site tracking technologies from third parties without your knowledge.

As a 77go member, you have specific rights regarding your personal data. We are committed to making it easy and straightforward for you to exercise these rights:

To exercise any of the above rights, please contact the 77go support team via live chat or our support email. We will process your request within 30 business days. For complex cases, this period may be extended with prior notice to you.

77go retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. Our retention policy is as follows:

• Active account data: Retained for as long as your account is active and for a reasonable period after account closure to resolve any outstanding claims or disputes.
• Financial transaction records: Retained for a minimum of 5 to 7 years after a transaction occurs, in line with applicable financial and anti-money laundering legal requirements.
• KYC verification documents: Retained for the duration of account activity and up to 5 years after account closure for audit and legal compliance purposes.
• Support communication records: Retained for 2 years from the date of the last interaction to enable effective follow-up on any recurring issues.
• Log and technical data: System logs are typically retained for 90 days for security and technical troubleshooting purposes, unless a longer retention period is required by an investigation.

When data is no longer required, it will be securely deleted or anonymised so that it can no longer be linked to you as an individual. Our deletion process ensures data cannot be recovered by any party.

The 77go platform is strictly for individuals aged 18 and above. We take the protection of minors very seriously and do not knowingly collect personal data from them.

• Age verification: All registrants are required to confirm that they are at least 18 years of age. Our KYC process includes rigorous age verification through valid identification documents.
• Underage account closure: If we determine that a member is underage, the account will be closed immediately and any remaining balance will be returned in accordance with our established procedures.
• Third-party reports: If a parent or guardian discovers that their underage child has registered an account, please contact us immediately so we can take prompt action.

77go reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or platform improvements. All amendments will be posted on this page with an updated effective date.

For material changes — that is, changes that significantly affect how we use or disclose your personal data — we will provide at least 14 days' advance notice through:

• An email notification sent to the address registered with your account.
• An in-platform notification will be displayed upon your next login.
• A clear notice displayed on the 77go website homepage.

Continued use of the 77go platform after the effective date of any amendment constitutes acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account before the effective date.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our data protection team is ready to assist.

• Live Chat: The fastest way to get help — available 24/7 at the bottom right corner of our platform.
• Email: Submit your written enquiry to our data protection team at [email protected] — we aim to respond within 2 business days.
• Response time: We process all privacy-related requests within 30 business days of receipt and will notify you if a longer timeframe is required.